Workforce Management

To manage optimally the routine and unplanned maintenance of your assets on which your business depends and then mobilise your field service organisation for both break fix and project based service events creates many challenges for an organisation.
The key challenge is to make certain that the assets are properly maintained through following the inspection and service schedules, to ensure that when the business needs these assets they are available to fulfill operational requirements to achieve company financial and performance goals.
Service optimisation provides a single overview of all of a company’s assets, and the work that these assets must perform. It then allows for effective workforce management to integrate key resources, including technicians, tools, spares and knowledge to ensure that while equipment uptime is maximised as a general objective, the organisation is able to run its business according to its own specific requirements and operational needs.
Outside of routine maintenance, machine down situations can arise, which require immediate handling. This requires the organisation to be able to cope with service parts planning, predictive maintenance planning, resource capacity planning, service request scheduling and dispatch and proactive scheduling.
Typical project benefits, achievable within workforce Planning
  • Know what assets you have, where they are, when they are needed, and when they will be available.
  • Ensure that the right parts are available for each stage of large asset maintenance.
  • Maximise your asset investment with centralised visibility, fewer breakdowns and higher utilisation.
  • Manage resources to support maintenance work along with high priority work.
  • Plan required maintenance while minimising equipment downtime.
  • Maximise compliance with service policies.