Warranty

OEMs currently spend between 2% - 4% of their annual turnover on warranty and warranty related costs yet very few companies spend any time at a leadership level considering the implications of warranty in respect of bottom line cost savings and higher customer satisfaction. Warranty management today, however, presents an opportunity to increase your strategic advantage. It can improve customer confidence and through better management, can help reduce operational costs. It also provides the opportunity to generate revenue through up-sell and cross-sell of warranty policies and products. Where we can help you:
  • Managing warranty costs (process, people and product)
  • Developing an end-to-end holistic solution to tackle warranty
  • Developing effective policies for internal use and distribution partners claims (dealers, distributors)
  • Improving internal controls around repair time (RT) and diagnostic time (DT) and linking back to engineering
  • Finding value in the process (Claims processing, processing costs, number of claims, quality, vender recovery)
Typical project benefits, achievable within Aftermarket: