I consider Malcolm to be an exceptional strategic thinker and team director. I worked with Malcolm and his colleagues at Cargotec on some ground-breaking thinking, vis-a-vis Customer Service Innovation. He's a "champion for the cause", prepared to introduce new debates, support (and challenge) initiatives, invest in resourcing and work very hard to deliver results. Get him on your team and he's a considerable asset. I have had the pleasure of working with many world-class brands at senior marketing level - Malcolm is up there!
Malcolm was central to the development of a coherent and robust services strategy for Cargotec. He really understands the importance and complexity of services. He built a coherent business that laid the foundations for Cargotec to create and capture significant value from through life service and support. A joy to work with, creative and insightful, Malcolm is someone who I wholeheartedly recommend.
Malcolm is one of life's visionaires. He managed to combine this with the business acumen and personal skills that few posses. An asset to a forward thinking company who want to lead not follow.